Our Commitment to Patient Care

Kewstoke (16)

We work closely with NHS England, NHS Wales, Clinical Commissioning Groups, NHS Provider Trusts, other NHS Authorities, Local Authorities and individuals and their families to create and provide packages of treatment, rehabilitation and care which give the best possible chance of positive outcomes.

Cygnet continually works to improve the quality of treatment for those who use our services. We aim to always have the person at the centre of their care and to keep our standards high.

Some of the ways we support these commitments are to provide:

  • Experienced specialists – there is always an appropriately qualified consultant doctor available.
  • A comprehensive daily therapy and activity programme available for all – created by specialist staff.
  • High standards of staffing. This includes providing a continuous programme of learning and development for all employees, evidence-based training and regular staff appraisals alongside a high staff to service user ratio allowing individual care.
  • User involvement – service users are encouraged and supported to be involved in the day to day running of each service – helping us ensure the correct high standards of accommodation, catering, therapy and activities are provided.
  • Regular monitoring and audits – through monitoring policies and procedures regularly, we make sure they are in line with up-to-date professional guidelines and proven good practice. We also arrange independent audits of our clinical care and management systems and make the reports available to all relevant bodies.
  • Adherence to national standards – we are committed to maintaining national good practice standards and are members of quality review forums such as QNIC and The Quality Network, and are monitored by an independent regulator (CQC).

Delivering Same Sex Accommodation

Every person cared for by Cygnet has the right to receive high quality care that is safe, effective and respects their privacy and dignity.

As part of this, we are committed to providing every person in our care with same sex accommodation because it helps to safeguard their privacy and dignity when they are often at their most vulnerable and to provide standards which conform with all national guidance.

People admitted to any of our hospitals will only share the room where they sleep with members of the same sex and same sex toilets and bathrooms will be close to their bed area. Mixed sex accommodation only occurs where there are full en-suite and separate recreational facilities.

Sharing with members of the opposite sex will only happen in exceptional circumstances, for example in mixed sex rehabilitation and acute mental health units. However, these all have private en suite facilities in each room and women-only lounge facilities.

Should any incident occur involving patients of the opposite sex, these would be reported at Hospital Board level.