Woodrow House is a community specialist residential home in the Heaton Moor area of Stockport and provides outcome focused care for adults with learning disabilities and who may have behaviours that challenge.
The inspection, which took place on 9th January 2020, rated Woodrow House as Outstanding in the ‘Effective’ and ‘Well-Led’ categories and Good in the other three key lines of enquiry resulting in an overall Outstanding rating.
The full report (published on the CQC website) highlights many areas of positive practice, including:
- There was an exceedingly positive culture that ensured people were at the heart of everything the service did. The registered manager was totally committed to providing high quality care that achieved the best possible outcomes for people.
- The registered manager provided exceptional leadership and had developed a dedicated staff team who were committed to the vision and values of the service.
- People said their transition to Woodrow House was very person-centred and took place over a time frame that suited them.
- Individuals moving to Woodrow House were supported by a transition specialist. Person-centred action plans were carefully constructed to support people’s moves.
- The resident speech and language therapist developed bespoke health care information in easy read format so people could be empowered to understand their own health needs.
- Residents benefitted from highly skilled staff who had an in-depth understanding of learning disability/autism and managing behaviours.
- People were supported by caring and respectful staff. Residents said that without exception, staff were kind and attentive.
- People took part in a wide range of social activities and were encouraged to complete many independent living activities.
- There was a strong quality assurance framework in place providing robust reassurance to the provider that the quality of the service was constantly being monitored and improved.
- The service was forging connections with the local and wider community. They had been proactive in challenging negative views around social care.
“All of the team at Woodrow House are delighted with the outcome of the CQC report. The report recognises the dedication to providing individualised care that enables each person to have maximum choice and control over their lives. It also reflects the passion and commitment to helping people achieve their goals and realise their aspirations through outstanding personalised support.”
Ryan Hartnett, Home Manager
Well done to Ryan and the rest of the team at Woodrow House.
Find out more about Woodrow House