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‘Outstanding’ Cygnet Wast Hills receives positive CQC inspection report

We are delighted to announce that the Cygnet Wast Hills service in Kings Norton, Birmingham, has received a positive report by care regulator the Care Quality Commission (CQC), after being rated as ‘Outstanding’ by the Commission.

Cygnet Wast Hills is a 25-bed hospital which provides assessment, treatment and care to individuals with autism, learning disabilities and complex needs.

As well as high scores in the Effective, Caring and Well-Led assessment categories, the new CQC report highlights the dedication of the entire team at Cygnet Wast Hills, as well as the sophisticated and inclusive nature of care plans.

In particular, the CQC report highlights that when it came to the tailored care provided at the service, “staff always knew patients individualised care needs, their likes and dislikes, and their preferred communication style”. Staff were also commended by the CQC for actively involving patients, carers and families in decision making processes.

The report noted that family members said their relatives were well looked after and that staff were helpful, kind and supportive. They felt fully involved in the care and treatment of their loved ones, and staff listened to them and welcomed their feedback.

The CQC also recognised the dedication of the entire Cygnet Wast Hills team citing how “the service went above and beyond to work proactively with external agencies and families” and patients were treated with compassion and kindness, and that their privacy and dignity were respected.

“I am really proud of the team at Cygnet Wast Hills whose dedication to those they support is reflected in our most recent CQC report. The findings during the inspection show that the staff team continue to utilise a truly person-centred approach to improve the lives of people we are honoured to support.”Amy Childs, Service Manager

Tony Romero, CEO, Cygnet Health Care, said: “At Cygnet we are passionate about providing the best care possible for service users. This passion can clearly be seen in the team at Cygnet Wast Hills and we are proud of the dedication and exceptional care they provide.

“Our priority is to make a positive difference for those in our care, which we know also impacts positively on the people around them. The ripple effect of actively involving families is very important and I am proud to see this care, compassion and skill in action at Cygnet Wast Hills.”

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