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Old Leigh House upgraded to ‘Good’ rating by the Care Quality Commission

The registered manager of Old Leigh House has said she was delighted after the care home was upgraded to a “Good” rating by the regulator, the Care Quality Commission (CQC).

Old Leigh House, in Leigh-on-Sea, Essex, is a care home providing support for up to six men with a learning disability and complex needs. Following a focused inspection to examine the key lines of enquiry of “well-led’ and ‘safe’, CQC inspectors boosted the care home’s overall rating from Requires Improvement to Good. The latest CQC inspection report was published on 5th March 2021.

Sibusiso Ndlovu Mudimbu, Registered Manager of Old Leigh House, said: “Since the last inspection, we have worked hard to ensure the service runs effectively, and our residents are safe.”

“Although the lockdown restrictions have been very tough time for everyone, my team has adapted to the environment very well and I’m so grateful to see this positive CQC rating. The senior management team at Cygnet has been very helpful and supportive throughout, always listening to any concerns and making sure we had enough support.”

Old Leigh House welcomed Sibusiso as the new registered manager in July last year and she managed to transform the service for its six residents and lead its team of care professionals.

In the latest report on Old Leigh House, the CQC inspectors said they had seen positive feedback. One relative had written, ‘I feel the staff caring for my son are very competent and they go over and beyond in order to do their job in the best way.”

The CQC also added: “The service was able to demonstrate how they were meeting underpinning principles of Right support, right care, right culture. Staff promoted people’s independence and care was personalised to each individual person’s needs and goals. Staff supported people to develop their skills and confidence to live full lives.”

“The registered manager and provider had good oversight of the service, they had encouraged a culture of learning and development. There were systems in place to monitor and review care and people’s experience at the service.”

It added: “The registered manager also used questionnaires for people, relatives and staff to gain their feedback. Where needed, following this feedback, actions plans were put in place to address issues.”

The full report can be found on the CQC website here.

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