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Morgan House rated good by the Care Quality Commission

Morgan House, our specialist residential service in Stoke-on-Trent, has been rated ‘Good’ across all categories by the regulator, the Care Quality Commission (CQC), with inspectors praising staff for their ‘kind and compassionate care’.

The service on Uttoxeter Road, Stoke-on-Trent, supports individuals aged 18+ with autism, learning disabilities and complex behavioural support needs. The new CQC report, which was published this week, follows the first comprehensive inspection of Morgan House since it was registered in August 2019, and concludes that the service is safe, effective, caring, responsive and well-led.

Jorge Finn, Registered Manager at Morgan House, said, “I’m extremely proud of the team for this truly amazing CQC report. It is a clear reflection of their commitment and determination, and demonstrates how Cygnet’s values are expressed in the care we deliver. The past year has presented challenges, with COVID and a national recruitment crisis, but we’ve been able to overcome these by increasing transparency and empowering our staff and our service users.”

He added: “Our goal is to maintain our focus on continuous improvement so that we can achieve an “Outstanding” rating in the future.”

In their report, CQC inspectors noted that service-users led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. The report added: “People received compassionate and empowering care that was tailored to their needs. Staff placed people’s wishes, needs and rights at the heart of everything they did.”

Service-users currently enjoy weekly ice-skating and swimming outings, with one recently enrolling in a course with the education charity the Award Scheme Development and Accreditation Network (ASDAN) to further his education and develop independent living skills. Noting these, the CQC report added: “The service gave people opportunities to try new activities that enhanced and enriched their lives.”

Inspectors spoke to service-users, staff, relatives of service-users and a visiting nurse, during the unannounced inspection. Morgan House’s registered manager Jorge Finn, deputy manager Alex Muirhead and regional manager James O’Neil were complimented by staff and relatives. One staff member said, “You feel you can conquer the world when you talk to the registered manager”.

One relative told inspectors how much improvement their loved one had made since living at the home, commenting: “It was 100% better being here.”

Morgan House currently supports three individuals within the service. It also offers specialist care for people transitioning from children’s to adult services and to young adults who require tailored support to meet their needs.

The full report can be found on the CQC website here.

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