Headway’s approved provider scheme utilises standards developed to reflect the specific needs of individuals with an acquired brain injury (ABI). These standards are used to evaluate a range of facilities including hospitals and neuro-rehabilitation units, residential and nursing homes and respite facilities.
The process includes a robust on-site assessment, within an inspection system that also involves unannounced interim reviews. The Headway team assessed Meadows Mews on Thursday 15th October and talked with staff, residents and family members.
The service was evaluated across six domains; Culture, Systems & Processes, Workforce Development, Service Delivery, Governance Leadership and Management & Quality, and finally, Environment. The Headway assessment team rated Meadows Mews as ‘Good’ in all six domains.
The assessment report highlights many areas of positive practice, including:
- The focus of the service is to create a home from home experience.
- Care and goal plans seen showed evidence of a person centred approach and incorporated specific brain injury needs, such as management of sleep issues and strengthening of activities of daily living.
- Residents told assessors that they are involved in making decisions about their care and support and are involved with goal setting, including attending reviews to discuss their needs.
- Residents are supported to spend time with family members away from the service, and they are enabled to travel to their home area with staff support as needed.
- Residents have been encouraged to meet family and friends in local cafes during this period of increased restriction and are supported to ensure they meet the social distancing guidelines.
- Residents are supported to shop for and cater for themselves.
- Residents said they are treated respectfully, and they knew who to talk to if they had concerns and felt that they would be able to do this.
Jacqueline Johnson, Service Manager, said. “We as a staff team are delighted that Meadows Mews has been accredited by Headway under their Approved Provider Scheme. We work every day with our residents to help them achieve their own goals around living back in the community. For some of our residents this takes time to adjust to and to learn a new way forward in life managing the after effects of their brain injury.
“Nothing makes us happier than to see them succeed and see them leave to live as independently as they can following a devastating brain injury. We’re delighted that Headway has seen that we deliver a great service with our residents and recognised all the hard work I see take place every day from both residents and staff.”
Meadows Mews is the second of our Neuropsychiatric services to be assessed through the Headway Approved Provider following Cygnet Heathers’ success in gaining accreditation earlier this year.