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Malborn and Teroan rated ‘Good’ following first CQC inspection

Well done to the team at Malborn and Teroan after the community rehabilitation service achieved a ‘Good’ rating following the service’s first Care Quality Commission (CQC) inspection.

Malborn and Teroan are two adjoining three bed houses in Nether Langwith, Nottinghamshire. The service provides rehabilitation in a residential community setting as part of a pathway from inpatient stays to independent living.

The rating follows an unannounced inspection on 13th October 2021 which resulted in a ‘Good’ rating in all five key lines of enquiry ‘Safe’, ‘Effective’, ‘Caring’, ‘Responsive’ and ‘Well Led’.

The full report (published on the CQC website) highlights many areas of positive practice, including:

  • People were supported to maintain, and increase, their independent living skills.
  • The service had been successful in supporting some people to move into other, less intensively supported, living situations.
  • People were supported, by staff, with kindness and their dignity and privacy was respected. Important links with families were maintained where appropriate.
  • People were supported by staff to re-establish links with their family members where appropriate. This had a significantly positive impact on people.
  • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
  • People were supported by staff to develop, and carry on, hobbies and activities which were meaningful to them.
  • People were supported by enough skilled staff to meet their assessed care needs.

Steph Nussey, Home Manager, said, “We have an excellent care team, who are very caring. The residents are very happy, and the inspector said it was lovely to see. This positive report is a reflection on the good work the staff do and I’d like to take this opportunity to thank them for all their hard work.”

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