Referral Line: 0808 164 4450
Referral Line: 0808 164 4450

Elston House awarded Outstanding overall by CQC

We are delighted to announce that, following an unannounced CQC inspection on 14 May 2018, Elston House has been awarded Outstanding in the domains of ‘Responsive’ and ‘Well-Led’ resulting in a fantastic overall Outstanding rating.

Elston House, in Nottinghamshire, is an 8-bed specialist residential service for adults with autism and who may present with behaviours that challenge.

Massive congratulations to the whole team at Elston, who are praised in the CQC report for the positive relationships they build with the people in their care. These relationships, alongside excellent communication between staff at the service, and a genuinely person-centred approach, led the CQC to give the Outstanding verdict.

“To say we are very proud and honoured to have received Outstanding for Elston and the company is an understatement, it really is a day we have dreamed of for so long. I have been, and will continue to be, very thankful for having such an amazing staff team, amazing residents, and supportive parents & carers who make my job such a pleasure. Having read through the report it has just left me smiling, emotional and on top of the world. Massive thanks to everyone, especially my team.”Jane Bellamy, Registered Care Manager, Elston House

The residents showed their appreciation of the staff by making a banner for the service celebrating its rating. Here the banner is modelled by Jane and Deputy Manager Ella Selby, who has also been with Elston House since the very early days.

The full report (published on the CQC website) highlights many areas of positive practice, including:

  • People at the service and relatives were treated universally with kindness, compassion and care by a group of staff who supported people with respect and dignity, and developed positive relationships with people based on empowerment, equality and trust.
  • People received person centred care that was tailored to their needs without exception.
  • There was an open and transparent culture with people, relatives and staff who felt they were listened to.
  • The strong collaborative team-working that involved people, their relatives, and health professionals, had produced some exceptionally positive outcomes.

“I am particularly pleased for Jane and her managers for the outstanding in the Well-led and Responsive domains, as this is what we see from the team on a daily basis and is representative of the standard of care and support the team provide.”Barnaby Cunningham, Operations Director

Well done to Jane, Ella and all the team at Elston House – we’re so pleased to have another outstanding service in the Cygnet Health Care portfolio.

Share this article