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Cygnet Oaks upgraded to ‘Good’ in latest CQC report

Well done to the team at Cygnet Oaks who have seen the hospital’s rating upgraded to ‘Good’ by the Care Quality Commission (CQC).

Cygnet Oaks is a 35 bed hospital specialising in high dependency inpatient rehabilitation for men. It provides state-of-the-art facilities and a multi-disciplinary treatment programme designed to assist service users with their return to independent living.

The latest inspection was an unannounced inspection across two days in February 2022 looking at all five key lines of enquiry. Significant improvements were identified in the ‘Safe’ and ‘Effective’ domains and as a result the hospital achieved a ‘Good’ rating in all five key lines of enquiry.

The full report, published on the CQC website, highlights many areas of positive practice, including:

  • Staff supported service users with their physical health and encouraged them to live healthier lives.
  • Staff from different disciplines worked together as a team to benefit service users. They supported each other to make sure service users had no gaps in their care. They had effective working relationships with staff from services providing care following an individual’s discharge.
  • A service user had been supported with end-of-life care and the community team involved in his care praised the hospital’s staff for the compassionate and supportive care they offered him prior to his transfer to a hospice.
  • Service users said staff treated them well and behaved kindly.
  • Staff involved service users in care planning and risk assessment and actively sought their feedback on the quality of care provided.
  • Staff planned and managed service user discharge well. They worked well with services providing aftercare and managed service users’ move out of hospital. As a result, individuals did not have to stay in hospital when they were well enough to leave.
  • Staff felt respected, supported and valued. They said the provider promoted equality and diversity in daily work and provided opportunities for development and career progression. They could raise any concerns without fear.
  • The service managed safety incidents well. Managers investigated incidents and shared lessons learned with the whole team and the wider service. When things went wrong, staff apologised and gave service users honest information and suitable support.

Tim Wright, Hospital Manager at Cygnet Oaks said: “The team at Cygnet Oaks are delighted with the news that the hospital has been rated ‘Good’ in all domains by the regulator. The Covid pandemic over the two years has been incredibly taxing on both staff and service users so to be able to continue to work to such high levels and to get an overall ‘Good’ rating is testament to the team’s dedication and resilience. I am really proud of all involved.”

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