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Cygnet Hospital Stevenage upgraded to ‘Good’ rating in latest CQC report

The Care Quality Commission, the health and social care services regulator, has awarded an overall rating of ‘Good’ to Cygnet Hospital Stevenage, recognising the improvements that have been made since a previous inspection last year.

Cygnet Hospital Stevenage offers a range of secure and PICU and acute mental health services for men and women in a purpose-built therapeutic environment where the focus is on maximising positive outcomes and recovery.

Responding to the latest report, Suzie Adam, Hospital Manager said:

“We are delighted with the improved rating, and the very positive feedback we have received from the regulator, which reflects our strong commitment towards those in our care, and the positive culture we have developed. We are especially pleased that service users who were asked their thoughts during the inspection were positive about the service and reported that staff were very good, and they felt supported.

“The report notes that individuals at the hospital were supported by a full range of specialists to meet their individual needs. The inspectors also noted that our managers had a good understanding of the service and were visible and approachable for staff and service users, and staff were open, honest and transparent, all of which contributed to the improved Good rating for the service being well-led.

“Although a dedicated recruitment drive has helped ensure we have enough nursing and support staff to keep service users safe, and we have filled vacancies for qualified nurses, staff shortages in mental health care is a national issue, and we continue to welcome new applications, particularly from Registered Mental Health Nurses (RMNs) and Support Workers (HCSWs).

“Working at Cygnet Hospital Stevenage is tremendously rewarding, as reflected in the training and career development opportunities we offer, our staff surveys and in our low staff turnover rates.”

The CQC highlighted that:

  • Staff felt respected, supported and valued. They said the provider promoted quality and diversity in daily work and provided opportunities for development and career progression.
  • Staff assessed and managed risks to service users and themselves well.
  • Staff followed best practice in anticipating, de-escalating and managing challenging behaviour.
  • Staff knew how to recognise adults and children at risk of or suffering harm and worked with other agencies to protect them.

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