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Cygnet Hospital Blackheath upgraded to ‘Good’ across all categories by CQC

Cygnet Hospital Blackheath in Greenwich, London has been upgraded to a ‘Good’ rating across all five lines of enquiry by the regulator, the Care Quality Commission (CQC), with inspectors praising staff for their “compassion and kindness”.

The hospital on Blackheath Hill offers psychiatric intensive care (Tyler Ward) and inpatient low secure services for men who have a mental health illness (Meridian Ward). Following inspection visits in October, the CQC inspectors upgraded the hospital’s rating from ‘Requires Improvement’ to ‘Good’, in all categories, as they were satisfied that services are safe, effective, caring, well-led and responsive to people’s needs. The latest CQC report was published on 20th December 2021.

Ricky Mugwagwa, Hospital Manager at Cygnet Hospital Blackheath, said “I am delighted that our services have received a ‘Good’ rating across all areas. It is fantastic to see that the dedication and talent of our staff has been recognised by the CQC.”

“Despite a difficult year in the sector, we have worked tirelessly to raise the standard of our care and services even higher and I’m very proud that our efforts have been successful. I would like to thank the superb team at Cygnet Hospital Blackheath for their constant support and professionalism.”

Despite the ongoing pandemic, staff at Cygnet Hospital Blackheath have worked hard to keep life as normal as possible for service users, including a fun activity day on Mental Health Awareness Week and World Mental Health Day to keep everyone’s spirits up.

In their report, CQC inspectors stated that they had found improvements since previous inspections. The inspectors said, “Staff from different disciplines worked together as a team to benefit patients. They supported each other to make sure patients had no gaps in their care.”

The CQC added: “Staff treated patients with compassion and kindness. They respected patients’ privacy and dignity. Staff involved patients in care planning and risk assessment and actively sought their feedback on the quality of care provided.”

The inspectors stated that service users were respected, treated well and listened to at Cygnet Hospital Blackheath. The report noted: “Service users reported that staff were friendly, approachable, professional and could have regular one to one sessions.”

The full report can be found on the CQC website here.

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