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Cygnet Hospital Bierley Gains AIMS Re-Accreditation

Cygnet Hospital Bierley

Congratulations to the team on Denholme Ward, Cygnet Hospital Bierley’s PICU service for women, who have met 97% of standards following their re-accreditation with AIMS.

AIMS (Accreditation of Inpatient Mental Health Services) is a national project developed to ensure best practice is being achieved in in-patient mental health PICU services. Amongst other things the AIMS peer review team assess standards of care, current facilities, standards of documentation and health records, environmental facilities, staff training qualifications, support and supervision.

“I am really proud of the Denholme Team. This evidences the high quality service that we provide.”Jenny McVinnie, Hospital Manager

In total Cygnet Hospital Bierley met 97% of the 158 standards that services are measured against. The peer review team found the following as particularly noteworthy areas of achievement:

  • The service has clear and robust governance structures in place which ensure adequate support for the implementation of policies and procedures on the ward. The ward manager writes a monthly report which is data focused and outlines current and upcoming focuses. Delayed discharges are effectively managed and lines of communication with referrers are maintained, with the safety of the ward and patient dynamic at the forefront of admission decisions.
  • Staff have recently revamped the incident report checklist to include prompts from the Mental Health Act and to encourage detailed and consistent reporting from staff. Incident reporting feeds directly into seclusion reports, and into wider governance structures. Staff are familiar with these processes and can easily access reporting systems.
  • Patients receive a warm welcome to the ward upon admission. Patients said that this ward is ‘one of the best’ and that staff are caring, respectful and approachable. Patients reported feeling safe.
  • There are a wide range of activities available on the ward and within the hospital. There are facilities onsite for physical exercise, including a dedicated gym and outdoor equipment; an art room; tuck shop with access to PCs, the internet and a games console and a therapy group room with comfortable seating. There is also a recovery college onsite which is shared across the wards within the hospital. This provides the opportunity for meaningful activities and engagement in educational courses.
  • The ward is light, bright and homely in areas. Patients have single bedrooms which they are encouraged to personalise and bring items from home, including their own duvet covers and home comforts. There is plenty of storage on the unit, including a safe for patients to keep their valuables in their bedrooms. On the ward, there is a quiet room with a freephone for making private phone calls. There is also a large lounge area with a television and a dining area with access for patients to make hot and cold drinks throughout the day.
  • The food provided at the service is of good quality and is varied to meet the needs and satisfaction of patients. Two hot meals are served a day, which patients make choices for one day prior. Patients can also request fruit and snacks from the kitchen area throughout the day.
  • Information regarding a patients’ medication is readily available for patients. The pharmacy, Ashtons, provides patients with a side-effects card along with their medication in order to aid their understanding of the risks and benefits of medication. Treatment targets and response timeframes are set and discussed during weekly ward round meetings.
  • Staff are supported by ward management and have many opportunities for training and development. Staff feel that their wellbeing is looked after, including supportive annual leave and sickness policies. It was reported that staff members support one another to cover shifts if last minute leave is required and the ward and patients are prioritised in these cases.
  • Staff receive monthly line management and clinical supervision, as well as reflective practice sessions which are facilitated by a psychologist. There is speciality nursing group supervision and other support mechanisms in place, including daily debriefs following handover meetings.
  • Carers are communicated with in a way that they find easy to understand and provided examples of times that the ward has acted upon feedback given by friends and family, including clarifying information regarding the patients’ care and being involved in ward round meetings.

Well done to the team on Denholme Ward for this outstanding result!

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