Cygnet Hospital Beckton’s Hooper Ward rated ‘Good’ in latest CQC report

Hooper Ward, Cygnet Hospital Beckton’s acute service for women, has been rated ‘Good’ in all five key areas of enquiry following the most recent inspection by the Care Quality Commission (CQC).

Cygnet Hospital Beckton is situated in the East End of London and, in addition to Hooper Ward, has three other specialist services including personality disorder and mental health with learning disabilities.

Following a successful inspection earlier this year of New Dawn Ward and Upping Ward the hospital’s overall CQC rating was upgraded to ‘Good’. Following that inspection the CQC gave permission for Hooper Ward to re-open as an acute service.

The most recent inspection on 11th-12th April was an unannounced, focused inspection of Hooper Ward in order to rate the service following its re-opening on 28th March 2022. During the inspection the inspection team spoke with three service users and 17 members of staff, including the ward manager and registered manager.

The full report, published on the CQC website, highlights many areas of positive practice, including:

  • Service users said staff treated them well and behaved kindly. They said that staff on the ward were very good and they also said they felt safe on the ward.
  • Staff provided a range of treatment and care for service users based on national guidance and best practice. They ensured that service users had good access to physical healthcare and supported them to live healthier lives.
  • Staff participated in the provider’s restrictive interventions reduction programme, which met best practice standards.
  • Care plans were personalised, holistic and recovery-orientated.
  • The ward team had effective working relationships with external teams and organisations.
  • The service ensured people’s behaviour was not controlled by excessive and inappropriate use of medicines.
  • Staff supported, informed and involved families or carers. Social work assistants contacted service users’ families to ensure there was regular communication. Family members could attend ward rounds, either in person or using video-conferencing facilities.
  • Staff said they were motivated and they found the hospital to be a good place to work.
  • The hospital had begun to introduce quality improvement (QI) projects. One project had been set up to improve staff well-being.

Judith Etheridge, Hospital Manager, said: “I am delighted that Hooper Ward has been given a ‘Good’ rating by the CQC after their recent inspection. It is a testament to the dedication and hard work of our staff, who always go above and beyond to provide the best care to our service users.”

Barry Swire, Operations Director for the South East at Cygnet Health Care, said, “It is wonderful to see that the excellent team at Cygnet Hospital Beckton have been recognised by the CQC. It has been a difficult two years for the sector but I am very proud of all our Cygnet staff for pulling together and continuing to provide quality care to our service users throughout the pandemic.”

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