Headway’s approved provider scheme utilises standards developed to reflect the specific needs of people with an acquired brain injury (ABI). These standards are used to evaluate a range of facilities including hospitals and neuro-rehabilitation units, residential and nursing homes and respite facilities.
The process includes a robust on-site assessment, within an inspection system that also involves unannounced interim reviews. The Headway assessors visited Cygnet Heathers on 28th January 2020 and met with staff members, service users, a family group and an independent advocate.
The service was evaluated across six domains; Culture, Systems & Processes, Workforce Development, Service Delivery, Governance Leadership and Management & Quality, and finally, Environment. The Headway assessment team rated Cygnet Heathers as ‘Good’ in five domains and ‘Outstanding’ in Environment.
In their report the Headway Approved Provider Assessors noted that “the Hospital works to the least restrictive practice and service users are enabled to maintain control over their lives as much as possible.” The report also highlights that, “shared decision making can be seen in the care and support plans”, and that service users said that they had been, “involved throughout their stay in making decisions relevant to their rehabilitation.”
Rachael Chamberlain, Business Development Director – Neurological, said. “External review and accreditation is just one way in which Cygnet’s Neuropsychiatry services evidence how their specialist interdisciplinary teams work to maximise recovery and quality of life for those on a Neuropsychiatric Rehabilitation pathway. Being recognised by Headway, and meeting their robust expectations and standards is a great achievement and goes to show how the hard work and dedication by both staff and service users at Cygnet Heathers is getting results.”
Cygnet Heathers is the first of the Cygnet Neuropsychiatric services to be assessed through the Headway Approved Provider programme with all the others following over the coming months.
Find out more about Cygnet Heathers