Cygnet Fountains is a 32 bed high dependency inpatient rehabilitation service in Blackburn for men who have severe and enduring mental illness and who may have been detained under the Mental Health Act.
The full report (published on the CQC website) highlights many areas of positive practice, including:
- There was a mix of highly skilled staff who used a wide variety of recognised tools and rating scales to support service users in their recovery.
- Staff were committed to working collaboratively and had found innovative and efficient ways to deliver more joined up care.
- Staff worked well with external agencies and with those outside the ward who would have a role in providing aftercare.
- Staff treated service users with compassion and kindness, respected their privacy and dignity, and understood the individual needs of service users. They actively involved service users and families and carers in care decisions.
- Staff empowered service users to have a voice and to realise their potential in their rehabilitation and recovery pathway.
- The Fountains had employed a peer support worker to work alongside service users to enable individuals to share and discuss their issues with someone who has had lived experience.
- There was a demonstrated commitment to best practice performance and risk management systems and processes. The organisation reviewed how they functioned and ensured that staff at all levels had the skills and knowledge to use those systems and processes effectively.
“The Fountains team and individuals in our care are immensely proud of our CQC result which reflects the hard work, dedication and continued commitment to raising standards and delivering outstanding care. We are delighted that the report recognises the contribution that all staff make in delivering high standards of support and treatment.
The individuals in our care and those that support us will continue to inspire us to do better and improve further on this fantastic result.”Leigh Wilkinson – Hospital Manager
Dr Tony Romero, CEO of Cygnet Health Care said: “We are very proud of the staff at Cygnet Fountains for the skill, professionalism and compassion they show to individuals in their care. This ‘outstanding’ CQC rating is reflective of their dedication to deliver an exceptional service that is people-focused and empowers service users through their rehabilitation and recovery. We are committed to working collaboratively and openly and I am delighted to congratulate the team for achieving this positive result, which is inspiring to see.”
Find out more about Cygnet Fountains