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Cygnet Cedars awarded Outstanding in all five CQC KLOEs

We are delighted to announce that, following a CQC inspection on 20th March 2019, Cygnet Cedars have been awarded Outstanding in all five Key Lines of Enquiry (KLOEs) – Safe, Effective, Caring, Responsive, and Well-led.

Cygnet Cedars, in Birmingham, is a 24-bed high dependency complex care service for men with learning disabilities and other complex needs. Within the hospital is a two bed step-down service, allowing for further community integration and focus on daily living skills. Cygnet Cedars was rated overall ‘Outstanding’ at its previous inspection in March 2016 with ‘Outstanding’ in two KLOEs. To not only maintain their ‘Outstanding’ rating but to increase it across all domains is a fantastic achievement.

This amazing result makes Cygnet Cedars only the third such service in the country to be awarded all five KLOEs by the CQC. The other two services are Cygnet Elms and Cygnet Sherwood Lodge.

The full report (published on the CQC website) highlights many areas of positive practice, including:

  • Cygnet Cedars had a genuinely open culture in which safety concerns raised by staff and patients who use the service were highly valued as integral to learning and improvement.
  • Positive risk taking and least restrictive practice was embedded within the culture of the unit.
  • Patients were actively involved in managing their own risks using risk assessments, positive behavioural support plans and worked collaboratively with staff.
  • Staff supported the national STOMP pledge to reduce the long-term use of anti-psychotic medicines without the use of appropriate clinical justification.
  • Staff worked with patients to create excellent care plans that were holistic, recovery focussed, and person centred.
  • Staff and patients shared humour and were relaxed with each other whilst maintaining professional boundaries. Patients knew the staff well and were complimentary about all the staff at Cygnet Cedars.
  • The service took patients that had already spent a long time in care and enabled them to move into lesser dependant services in a reasonable time frame. This is the aim of Transforming Care.

“The Cygnet Cedars team, including our service users, are immensely proud that the CQC have recognised the team’s commitment to least-restrictive practice, innovative practice and co-production. Everybody at Cygnet Cedars and all our key stakeholders are so proud, this is a remarkable achievement for everyone involved.”Victor Mudarikwa, Hospital Manager

Congratulations to Victor and the rest of the team at Cygnet Cedars for this fantastic achievement – we are so proud to have such an outstanding service in the Cygnet Health Care portfolio.

Find out more about Cygnet Cedars

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