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Cygnet Bostall House an ‘Outstanding’ caring service

The team at Cygnet Bostall House celebrate their CQC rating

Well done to the team at Cygnet Bostall House who, following an inspection on 13th January 2020, have been rated Good in four areas and Outstanding in the ‘Caring’ category by the Care Quality Commission (CQC).

Located in the Abbey Wood area of south-east London, Cygnet Bostall House provides assessment and treatment for men living with a learning disability and associated complex needs. The team can also support those who have mental health needs and complex behaviours.

The full report (published on the CQC website) highlights many areas of positive practice, including:

  • Staff had a strong focus on relationships with service users and on meeting their social and emotional needs, and ensuring service users felt safe.
  • Service users attended monthly ‘empowerment meetings’ when they could make suggestions and voice ideas. These ideas had led to changes in the menu, activities and new furniture.
  • Service users and families and carers feedback were consistently positive. Service users said staff were nice and that their privacy and dignity were respected. Families and carers felt welcomed, comfortable and involved in care.
  • The leadership team was knowledgeable and experienced. They set clear standards of care and had developed a supportive and positive staff culture.
  • Staff from different disciplines worked together as a team to benefit service users. They supported each other to make sure individuals had no gaps in their care.
  • Staff helped service users with communication, advocacy and cultural and spiritual support.

“We are so proud of our CQC result, which reflects the hard work, dedication and continued commitment to raising standards and delivering outstanding care. We are really pleased that the report recognises the contribution that all staff make in delivering high standards of support and treatment. The individuals in our care and those that support us will continue to motivate us to do better and improve further on this fantastic result.”Elizabeth Ughu, Service Manager

Well done to Elizabeth and the rest of the team at Cygnet Bostall House.

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