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Cygnet Acer Clinic upgraded to ‘Good’ rating in latest CQC report

The team at Cygnet Acer Clinic

The hospital manager at Cygnet Acer Clinic has said she was delighted after the hospital was upgraded to a “Good” rating by the regulator, the Care Quality Commission (CQC).

Cygnet Acer Clinic, in Worksop Road, Chesterfield, offers a 28-bed service providing assessment, treatment and rehabilitation for women with personality disorder and complex needs or acute mental health needs. Following an unannounced comprehensive inspection, CQC inspectors upgraded the hospital’s overall rating from “Requires Improvement” to “Good” in all five domains.

Kimberley Mullen, Hospital Manager of Cygnet Acer Clinic said: “To go from inadequate to requires improvement to a good rating in all five domains in under 18 months – and during a pandemic – is a significant achievement, and testament to the dedication and determination of the entire staff team to deliver great care. It also demonstrates Cygnet Health Care’s commitment to investing in improvements to provide high quality, safe services.”

“We are particularly proud that the service users themselves highlighted the kindness and compassion of our staff and the support and respect they are shown while in our care, and we hope this positive report will be a boost to everyone involved in transforming this service.”

“More than anything else, this past year has shown the great resilience of the staff team and they went above and beyond to support our service users during the pandemic, and keep them safe.”

In the latest report on Cygnet Acer Clinic, the CQC inspectors said they had seen positive feedback from service users. Service users told the inspectors that ‘staff were kind, caring and very supportive and staff respected their wishes and valued them.’

The CQC report also added: “The ward teams included or had access to the full range of specialists required to meet the needs of patients on the wards. Managers ensured that these staff received training, supervision and appraisal. The ward staff worked well together as a multidisciplinary team and with those community teams who would have a role in providing aftercare.”

It also added: “Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the patients cared for in a mental health rehabilitation ward and in line with national guidance about best practice. The service uses the global assessment of progress and daily living skills observation scale.”

The full report can be found on the CQC website.

Well done to Kimberley and all the team at Cygnet Acer Clinic for this fantastic achievement.

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