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Information for Families & Carers

With different restrictions in place across the UK to help prevent the spread of Covid-19 and keep people safe, we are all having to adapt to new ways of working and interacting with each other.

Our visiting policies have also been reviewed in line with government guidance and where we are able to facilitate visits safely we will do all we can to do so. We are however required to adhere to the rules, taking account of both national and local public health guidance. In some cases this means visiting has been restricted to essential visits only.

Recognising that the public health guidance for health and social care services does not offer a ‘one size fits all’ policy, we would ask that relatives/carers contact the service where their loved one is being cared for to find out about the local visiting arrangements.

We appreciate how important contact is between our service users and their loved ones and we also have technology in place to enable contact through digital platforms.

Ultimately the safety of our residents, staff and all visitors is paramount and we appreciate everyone’s cooperation, patience and assistance in complying with the guidance given at service level about visiting.

We want to say a huge thank you to all our families, relatives, carers and friends for understanding this situation and supporting our staff as we all continue to navigate the difficulties of the pandemic.

No one wants to make an already incredibly challenging situation any more difficult and we recognise how hard it is to be apart, but the safety and protection of the people we look after and our staff is our absolute priority.

Maintaining high hygiene standards to reduce the risk of infection is vital in keeping people as safe and protected as possible. With everyone’s cooperation we are more able to do this. So thank you from all of us at Cygnet.