"Service users are at the heart of our organisation."
Cygnet Health Care is committed to building partnerships with our service users and carers. We have a clear direction for developing ways of ensuring that, through involvement, service users are placed firmly at the centre of their own care. We make sure that their valuable perspectives are also not lost when service improvements are considered. We also believe that both service users and carers should be involved as equal partners with professionals in planning and reviewing the mental health services they receive.
The expertise of our service users is unique and, wherever possible, we believe that service users should be involved in:
All of our units actively engage with their service users. Units collate user feedback, audit views and, in addition, satisfaction surveys are given to all service users on discharge. Locally units also identify individual ward champions and hold regular involvement meetings attended by representatives of each ward.
As a direct result of our Involvement groups we have been able to implement a number of exciting initiatives. These include:
I like being involved, it has helped me with my confidence. And now I've started to write a policy about service users using laptops on the ward.