Mental Health Supported Living & Outreach Services
Within mental health services in the UK the "Right to Recovery" is perhaps the most important underlying principle. Our mental health supported living and outreach provision embraces this principle and works pro-actively to ensure it is implemented in practice and not just theory.
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The starting point is of course the service user themselves. The nature of our supported living provision is such that individually tailored plans of care can be devised with our service users. This is based on their needs, wishes, goals and objectives. The aim is to put the service user at the centre of their care and supporting them to re-establish control over their own lives.
There is also an emphasis on developing self coping / management strategies that can be effective in the long term rather than managing only the immediate area of need. Although contact with professionals and multi-agency communication is encouraged, this is to facilitate access to the necessary support rather than promotion of "professional" or "clinical" oversight.
Regular monitoring and review of care packages enables our service users to re-assess their own goals and objectives, co-ordinating their own review meetings to include the people important to them. On a daily basis our staff are able to respond dynamically to the changing needs or wishes of our service users and effectively communicate these changes to ensure consistency is maintained and the care package continues to be focused on the individual.
As a supported living provider social inclusion and opportunities are key to the service. This is often focused around accessing work, education, housing, leisure or social opportunities, as well as maintaining existing family and peer relationships.
Service users accessing our services are assured of a staff team formally recruited based on their skills, knowledge and experience, as well as their personal values and unique attributes. Those accessing services can also be part of the recruitment process and can have input into the staffing requirements they feel are appropriate to them.
In order to ensure that the outcomes for our service users are positive and meet their needs / objectives, there is a continuous system of quality monitoring. This takes a variety of forms, such as a comprehensive and transparent complaints system (including access to senior members of Cygnet and the regulatory body) regular satisfaction surveys and a philosophy of open communication and discussion.
It is felt that this approach enables Cygnet's mental health supported living service to be based on respect for each individuals right to recovery, whatever form that might take.
Locations
We offer our Mental Health supported living and outreach service from the following Cygnet Health location:
- Cygnet Springside Exeter - covering South West England