Our Commitment to Patient Care
Cygnet is committed to continuously improving the quality of care to our patients and in maintaining high standards through clinical leadership and a positive organisational culture that puts the patient at the centre of care.
Cygnet’s commitment to patient care is ensured by:
- Regular monitoring of all policies and procedures following professional guidelines and in the light of proven good practice.
- The provision of a generous training budget to continually improve the quality of care to our patients through an ongoing programme of learning and development for all employees.
- Annual appraisals of all employees to ensure continued development.
- The maintenance of a high staff/patient ratio, to allow, individual patient care.
- Regular audits of clinical care and management systems by independent managers, with reports being made available to the Healthcare Commission or Commission for Social Care and Inspection and individual board meetings at unit level.
- A comprehensive daily therapy programme with input by staff who possess specialised qualifications and are registered with appropriate professional bodies.
- The encouragement of patient involvement in the day to day running of each unit.
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The provision of superior services in all units which includes:
- standard of accommodation
- in-house catering
- leisure activities
- communications such as direct access to e-mail and internet services following comprehensive risk assessment
Audit reports are made available to the Mental Health Act Commission, Healthcare Commission and Commission for Social Care and Inspection on all visits.
Cygnet meets all legislative requirements. As an organisation, we both respond to and evaluate new legislation, and ensure we continue to provide the very best care in each unit.
